Last Updated: Jan 5th, 2024

Thank you for choosing HD-Chart.com. This Refund Policy applies to all purchases made through our website, https://hd-chart.com. By making a purchase with us, you are agreeing to our terms, including this Refund Policy.

Scope of Refund Policy

This Refund Policy covers the digital content and services offered by HD-Chart.com, including but not limited to PDF files, and other digital resources.

No Refunds on Digital Content

Due to the nature of digital content, we do not offer refunds on any purchases of digital products, including PDF files, once they have been accessed or downloaded. This policy is in place because digital content cannot be returned like physical goods. We encourage our customers to review the product descriptions and any available previews thoroughly before purchase.

Exceptions to the No Refund Policy

While our policy is to maintain a strict no-refund policy on digital content, there may be certain exceptional circumstances under which we may consider a refund. These include:

• Technical Issues: If you experience technical problems accessing or downloading the digital content and our team cannot resolve the issue, a refund may be considered.
• Duplicate Transactions: In cases of duplicate charges due to a technical glitch or error on our end, we will issue a refund for the duplicate transaction(s).

Service Cancellations

If you have subscribed to a service provided by HD-Chart.com, you may cancel your subscription at any time. However, please note that refunds are not provided for any remaining time in your subscription period once you cancel. Your access to the service will continue until the end of your current billing cycle.

Refund Request Procedure

To request a refund under the exceptions listed above, please contact us at [email protected] with the following information:

• Your full name and email address associated with the purchase.
• Order number or transaction details.
• Detailed reason for the refund request.
• Any relevant screenshots or supporting documents (in case of technical issues).

Review of Refund Requests

All refund requests are subject to review by our customer support team. We aim to process such requests promptly, but please allow up to 7 business days for us to review and respond to your request. Refunds, if approved, will be processed to the original method of payment.

Changes to the Refund Policy

HD-Chart.com reserves the right to modify this Refund Policy at any time. We encourage our customers to review the policy periodically for any changes. Your continued use of our services after any changes signifies your acceptance of these changes.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at [email protected].